Get, Set, Wow!

ScreenRec helps support teams provide personalized customer experiences at scale.

Free Screen Recorder For WindowsGet ScreenRec For Windows

Free forever. No credit card | 4,422,748 downloads so far Free Screen Recorder For WindowsRated "Great" 4.1/5

What Can You Do With ScreenRec?

Customer Service Support

1. Entrepreneurs

Record your webcam and screen to personalize your customer service

Customer Service Videos

2. Agents

Capture instant videos and screenshots to resolve more customer cases faster

Customer Service Enhancement Tools

3. Managers

Increase team productivity and watch your customer satisfaction rates soar

Deliver World-Class Support Faster

Set your team up for success

Personalized Customer Service

Instead of typing, send a video email or a quick screenshot

Personalized Customer Experience

Resolve social media requests on the spot, with visual guidance

Customer Service Training Videos

Minimize confusion, provide clear instructions and increase first-touch resolution

Remote Customer Support

Easily share past videos and screenshots (it’s like canned responses, but better!)

Live Video Support
Best Customer Support Software

The power of video — In your hands!

Customer Service Video Clips

Explain a complex process in a few minutes

World Class Technical Support

Quickly create step-by-step tutorials and how-to videos

Customer Support App

Let customers show their desktop to help you understand the issue

Video Customer Support

Gain trust and show empathy with personalized videos

Double down on self-service

Customer Support Solutions

Enhance your support articles with videos and screenshots

Internal Customer Service Training Videos

Organize all of your support content into a searchable video library

Customer Support System

Use the Deep Analytics to identify your most (and least) engaging visual content

Free Customer Support System

Ultimately reduce your support load because customers prefer self-service

Technical Support And Customer Service
Free Customer Support Software

Supercharge team communication

Best Customer Support Software Solutions

Send visual instructions to your customers but also keep them as training resources

Customer Service Call Center Training Videos

Improve customer hand-off by recording quick videos and sharing them with other teams

Customer Service Videos For Employees

Attach visual content to bug reports to help developers reproduce the issue

Customer Support Quality

Record quick videos to welcome new hires and speed up onboarding

Built For Business

ScreenRec is not your regular screen recorder. It was built to serve business users

Business Video Hosting

Business Video Hosting

ScreenRec uses the global business video platform StreamingVideoProvider

Enterprise Grade Security

Enterprise-Grade Security

128-bit encryption protects your captures

Cloud Video Recording

Cloud Recording

Screenshots and videos are uploaded as you record

Content Management System

Content Management

Search, tag and share past video or screenshots

Deep Video Analytics

Deep Analytics

See who watched your content and for how long

Secure Video Platform

Access Control

Require a password to view or restrict access to specific users

Get More Done With ScreenRec

Record your screen, share and move on with your day. It’s so easy you’ll get addicted!

Latest version – 1.0.89 | Release date: 18 Nov 2020 Works on Windows 10, 8.1, 8, 7, Vista, XP

Instant Private Sharing

4,422,748 Downloads & Counting

sudo wget -q -O - https://screenrec.com/download/pub.asc | sudo apt-key add -

sudo add-apt-repository 'deb https://screenrec.com/download/ubuntu stable main'

sudo apt update

sudo apt install screenrec

Instant Private Sharing

4,422,748 Downloads & Counting

Mac version is coming soon. (ETA - Oct 2021)

Resources

Yes, with ScreenRec you can simultaneously record your desktop and your webcam in HD. Along with that, you can also capture audio from your PC or from your mic. This essentially makes ScreenRec a customer support app that enables you to offer personalized customer service.

By capturing screenshots and screen recordings, you can create customer service videos that you can send immediately for remote customer support. Sharing them with customers is fast and easy with the automatically generated private link. The webcam recording feature enables you to create a personalized customer experience and make every customer feel valued. Besides, you can also use ScreenRec for internal customer service training videos or bug reports. This makes ScreenRec a great addition to your customer support system.

Yes, once customers install ScreenRec they can also record videos with the screen recorder and take screenshots with the screenshot tool. With the help of the annotation tools the app offers, they can save time typing lengthy emails and easily give feedback and explain their issue in detail. This helps you speed up technical support without having to set up remote desktop access or video conferencing calls.

Yes, if you have the app installed, once you start capturing, your recordings are automatically uploaded on the free private cloud, provided by ScreenRec. Then, you simply need to click on the “Gallery” and view everything you recorded.