Get, Set, Wow!
ScreenRec helps support teams provide personalized customer experiences at scale.
Free forever. No credit card | downloads so far 
Rated "Great" 4.5/5
What Can You Do With ScreenRec?
1. Entrepreneurs
Record your webcam and screen to personalize your customer service
2. Agents
Capture instant videos and screenshots to resolve more customer cases faster
3. Managers
Increase team productivity and watch your customer satisfaction rates soar
Deliver World-Class Support Faster
Set your team up for success
Instead of typing, send a video email or a quick screenshot
Resolve social media requests on the spot, with visual guidance
Minimize confusion, provide clear instructions and increase first-touch resolution
Easily share past videos and screenshots (it’s like canned responses, but better!)
The power of video — In your hands!
Explain a complex process in a few minutes
Quickly create step-by-step tutorials and how-to videos
Let customers show their desktop to help you understand the issue
Gain trust and show empathy with personalized videos
Double down on self-service
Enhance your support articles with videos and screenshots
Organize all of your support content into a searchable video library
Use the Deep Analytics to identify your most (and least) engaging visual content
Ultimately reduce your support load because customers prefer self-service
Supercharge team communication
Send visual instructions to your customers but also keep them as training resources
Improve customer hand-off by recording quick videos and sharing them with other teams
Attach visual content to bug reports to help developers reproduce the issue
Record quick videos to welcome new hires and speed up onboarding
Built For Business
ScreenRec is not your regular screen recorder. It was built to serve business users
Business Video Hosting
ScreenRec uses the global business video platform StreamingVideoProvider
Learn More
Get More Done With ScreenRec
Record your screen, share and move on with your day. It’s so easy you’ll get addicted!
Latest version – 3.0.0 | Release date: 09 Dec 2024 Works on Windows 10, 8, 7, Vista, XP
sudo wget -q -O - https://screenrec.com/download/pub.asc | sudo apt-key add -
sudo add-apt-repository 'deb https://screenrec.com/download/ubuntu stable main'
sudo apt update
sudo apt install screenrec
Latest version – 3.3.8 | Release date: 09 Dec 2024 Works on Mac OS
All Use Cases
Resources
Learn more about working with ScreenRec
Yes, with ScreenRec you can simultaneously record your desktop and your webcam in HD. Along with that, you can also capture audio from your PC or from your mic. This essentially makes ScreenRec a customer support app that enables you to offer personalized customer service.
By capturing screenshots and screen recordings, you can create customer service videos that you can send immediately for remote customer support. Sharing them with customers is fast and easy with the automatically generated private link. The webcam recording feature enables you to create a personalized customer experience and make every customer feel valued. Besides, you can also use ScreenRec for internal customer service training videos or bug reports. This makes ScreenRec a great addition to your customer support system.
Yes, once customers install ScreenRec they can also record videos with the screen recorder and take screenshots with the screenshot tool. With the help of the annotation tools the app offers, they can save time typing lengthy emails and easily give feedback and explain their issue in detail. This helps you speed up technical support without having to set up remote desktop access or video conferencing calls.
Yes, if you have the app installed, once you start capturing, your recordings are automatically uploaded on the free private cloud, provided by ScreenRec. Then, you simply need to click on the “Gallery” and view everything you recorded.